Last Updated: January 30, 2026
Safari Vibes Africa (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any capacity.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request a quote or booking information
- Make a reservation for a safari or tour
- Register for an account on our website
- Subscribe to our newsletter or marketing communications
- Contact us with inquiries or feedback
- Participate in surveys or promotions
This personal information may include:
- Full name and title
- Email address
- Phone number
- Mailing address
- Date of birth
- Passport information (for travel bookings)
- Nationality and country of residence
- Dietary requirements and health information (when relevant for safari planning)
- Emergency contact information
- Payment and billing information
- Travel preferences and special requests
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on pages
- Date and time of visit
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- Processing and managing your safari bookings and reservations
- Coordinating travel arrangements, accommodations, and activities
- Communicating with you about your trip details, itinerary changes, and updates
- Providing customer support and responding to your inquiries
- Fulfilling our contractual obligations to you
2.2 Business Operations
- Processing payments and maintaining financial records
- Preventing fraud and ensuring transaction security
- Complying with legal obligations and regulatory requirements
- Maintaining business records and archives
2.3 Marketing and Communication
- Sending you newsletters, promotional offers, and travel inspiration (with your consent)
- Personalizing your experience on our website
- Conducting market research and customer satisfaction surveys
- Improving our services and developing new offerings
2.4 Website Improvement
- Analyzing website traffic and user behavior
- Enhancing website functionality and user experience
- Troubleshooting technical issues
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal data based on:
- Contractual necessity: Processing is necessary to fulfill our booking and service agreements with you
- Consent: You have given explicit consent for specific processing activities (e.g., marketing communications)
- Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention and business analytics
- Legal obligations: Processing is required to comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with:
4.1 Service Providers
- Hotels, lodges, and accommodation providers
- Local tour operators and activity providers
- Transportation companies (airlines, car rental agencies)
- Payment processors and financial institutions
- Travel insurance providers
- IT service providers and website hosting companies
- Marketing and analytics service providers
4.2 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with legal obligations, court orders, or government requests
- Enforcement of our terms and conditions
- Protection of our rights, property, or safety, or that of others
- Investigation of fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. International Data Transfers
As a Tanzania-based company operating in East Africa, your information may be transferred to and processed in Tanzania and other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence. We take appropriate measures to ensure your data receives adequate protection, including:
- Implementing standard contractual clauses approved by relevant authorities
- Ensuring service providers maintain appropriate security measures
- Complying with applicable cross-border data transfer regulations
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data (including SSL/TLS for website communications)
- Secure servers and data storage systems
- Access controls and authentication procedures
- Regular security assessments and updates
- Staff training on data protection and confidentiality
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Booking information: Retained for 7 years for accounting and legal compliance purposes
- Marketing data: Retained until you withdraw consent or unsubscribe
- Website analytics: Typically retained for 26 months
- Customer service records: Retained for 3 years after the last interaction
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
8.1 Access and Portability
- Request access to the personal information we hold about you
- Receive a copy of your data in a structured, commonly used format
8.2 Correction and Deletion
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
8.3 Restriction and Objection
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
- Opt out of marketing communications at any time
8.4 Withdrawal of Consent
- Withdraw consent for processing where consent is the legal basis (this will not affect the lawfulness of processing before withdrawal)
To exercise any of these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
9.1 Essential Cookies
Necessary for website functionality and cannot be disabled.
9.2 Performance Cookies
Help us understand how visitors interact with our website by collecting and reporting anonymous information.
9.3 Functionality Cookies
Enable personalized features and remember your preferences.
9.4 Marketing Cookies
Used to track visitors across websites and display relevant advertisements.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
10. Third-Party Links
Our website may contain links to third-party websites, including accommodation providers, activity operators, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification to registered users (for significant changes)
- Displaying a notice on our website
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
13. Your California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
14. Complaints and Regulatory Contact
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority or supervisory authority.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Safari Vibes Africa
Email: info@safarivibesafrica.com
Phone: +255757001988
WhatsApp: +255757001988
Address: Moshono, Arusha, Tanzania
Website: www.safarivibesafrica.com
We will respond to your inquiry within 30 days.