Last Updated: January 30, 2026

Welcome to Safari Vibes Africa. These Terms of Use (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Safari Vibes Africa (“Company,” “we,” “our,” or “us”) governing your use of our website, services, and safari packages. By accessing our website or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

IMPORTANT: Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or book our services.

1. Acceptance of Terms

By accessing our website (www.safarivibesafrica.com), making a booking inquiry, or purchasing any safari package or service from Safari Vibes Africa, you:

Confirm that you are at least 18 years of age or have parental/guardian consent
Agree to comply with these Terms and all applicable laws and regulations
Accept our Privacy Policy and Cancellation & Refund Policy
Acknowledge that these Terms may be updated periodically, and continued use of our services constitutes acceptance of any changes

2. Services Provided

Safari Vibes Africa is a licensed tour operator based in Tanzania, specializing in:

Wildlife safaris throughout Tanzania and East Africa
Mount Kilimanjaro climbing expeditions
Zanzibar beach holidays and cultural tours
Cultural experiences and community visits
Customized travel packages and itineraries
Transportation, accommodation, and activity arrangements

All services are subject to availability and are provided in accordance with these Terms and the specific terms outlined in your booking confirmation.

3. Booking Process

3.1 Booking Requests

When you submit a booking request through our website, email, or other communication channels, you are making an offer to purchase our services. Your booking becomes confirmed only when:

We send you a written booking confirmation via email
You have paid the required deposit or full payment
All necessary documentation has been provided

3.2 Deposit and Payment

Unless otherwise specified:

A non-refundable deposit of 30% of the total tour cost is required to confirm your booking
Full payment must be received at least 60 days before the tour departure date
Bookings made within 60 days of departure require full payment at the time of booking
Payment can be made via bank transfer, credit card, or other approved payment methods
All prices are quoted in US Dollars (USD) unless otherwise stated

3.3 Booking Confirmation

Upon receipt of your deposit and completion of the booking process, we will send you a detailed confirmation including:

Tour itinerary and inclusions/exclusions
Accommodation details
Payment schedule
Terms and conditions specific to your booking

4. Pricing and Payments

4.1 Price Accuracy

We strive to ensure that all prices displayed on our website are accurate. However, errors may occur. If we discover an error in the price of services you have booked, we will inform you as soon as possible and give you the option to:

Proceed with the booking at the correct price
Cancel the booking and receive a full refund of any payments made

4.2 Price Inclusions

Unless otherwise specified, our tour prices typically include:

Accommodation as specified in the itinerary
Meals as specified (typically full board on safari)
Ground transportation in 4×4 safari vehicles
Professional English-speaking guide/driver
Park entrance fees and conservation fees
Drinking water during game drives
Government taxes (VAT)

4.3 Price Exclusions

Unless otherwise specified, our tour prices do NOT include:

International and domestic flights
Travel insurance (mandatory – see section 8)
Visa fees
Tips/gratuities for guides, drivers, and lodge staff
Personal expenses (laundry, telephone, souvenirs, etc.)
Alcoholic and soft drinks (unless specified)
Optional activities not included in the itinerary
Medical expenses and vaccinations

4.4 Price Changes

Prices may be subject to change due to:

Significant currency fluctuations (more than 10%)
Increases in government taxes or park fees
Fuel surcharges

We reserve the right to adjust prices up to 60 days before departure. After full payment has been received, prices are guaranteed.

5. Changes and Amendments

5.1 Changes by Customer

If you need to make changes to your confirmed booking:

Change requests must be made in writing (email acceptable)
Changes are subject to availability and may incur additional costs
An amendment fee of $100 USD per booking may apply
Major changes (date, accommodation category, itinerary) may be treated as cancellations and rebookings
Changes requested within 30 days of departure may not be possible

5.2 Changes by Safari Vibes Africa

We reserve the right to make changes to your itinerary when necessary, including:

Substitution of accommodation of similar or higher standard
Route changes due to road conditions, weather, or safety concerns
Vehicle or guide changes for operational reasons

We will notify you of any significant changes as soon as possible. If the changes substantially alter the nature of your tour, you may choose to:

Accept the modified itinerary
Book an alternative tour of equivalent value
Cancel and receive a full refund (if changes are made by us)

6. Cancellations

Cancellation terms and refund policies are detailed in our separate Cancellation & Refund Policy document. In summary:

All cancellations must be made in writing
Cancellation fees apply and increase as the departure date approaches
The deposit is non-refundable in most circumstances
We strongly recommend comprehensive travel insurance to protect against cancellation fees

7. Travel Documents and Requirements

7.1 Passports and Visas

It is your responsibility to ensure that you have:

A valid passport (with at least 6 months validity from the date of entry)
Appropriate visas for Tanzania and any other countries on your itinerary
Any other required travel documents

We can provide guidance on visa requirements, but ultimate responsibility lies with you. We are not liable for any consequences of inadequate travel documentation.

7.2 Health Requirements

You are responsible for:

Obtaining necessary vaccinations (Yellow Fever may be required)
Taking appropriate malaria prophylaxis if traveling to malaria zones
Consulting with your doctor regarding fitness for travel
Disclosing any medical conditions that may affect your ability to participate in activities
Carrying adequate supplies of prescription medications

8. Travel Insurance

MANDATORY REQUIREMENT: All customers must have comprehensive travel insurance that covers:

Medical expenses and emergency evacuation
Trip cancellation and interruption
Personal liability
Lost or damaged luggage
Personal accident coverage

Proof of insurance may be required before travel. We strongly recommend policies that include coverage for adventure activities if you plan to participate in activities such as mountain climbing or water sports.

9. Health and Safety

9.1 Medical Fitness

By booking our services, you confirm that:

You are in good health and physically capable of participating in the activities included in your itinerary
You have disclosed any medical conditions, disabilities, or dietary requirements that may affect your travel
You will follow all safety instructions provided by our guides and staff

9.2 Safari and Adventure Activity Risks

Important Safety Notice: Safari activities and wildlife viewing involve inherent risks. Wild animals are unpredictable, and while our guides are experienced professionals, we cannot guarantee absolute safety. By participating in our safaris, you acknowledge and accept these risks.

During your safari, you must:

Follow all instructions from your guide at all times
Never exit the vehicle during game drives unless instructed by your guide
Maintain a safe distance from wildlife
Not feed or provoke animals
Respect lodge/camp safety rules

9.3 Kilimanjaro Climbing

Mountain climbing carries additional risks including altitude sickness, extreme weather, and physical exhaustion. Customers booking Kilimanjaro climbs must:

Be in good physical condition
Follow altitude acclimatization protocols
Accept that summit success is not guaranteed
Understand that guides have authority to turn back climbers for safety reasons

10. Customer Responsibilities

As a customer, you agree to:

Provide accurate and complete information during the booking process
Arrive at designated meeting points on time
Behave respectfully toward guides, staff, other travelers, and local communities
Follow local laws, customs, and regulations
Respect the environment and wildlife
Not engage in illegal activities or behavior that could endanger yourself or others
Cover costs for any damage you cause to property or equipment

11. Liability and Disclaimer

11.1 Limitation of Liability

Safari Vibes Africa acts as an intermediary between you and third-party service providers (hotels, lodges, airlines, activity operators, etc.). While we carefully select our partners, we are not liable for:

Acts or omissions of third-party service providers
Injury, illness, death, or property loss caused by third parties
Natural disasters, weather conditions, or acts of God
Political instability, terrorism, or civil unrest
Transportation delays or cancellations
Loss or damage to personal belongings
Consequences of inadequate travel documents or insurance

11.2 Maximum Liability

Our maximum liability for any claim arising from your tour is limited to the total price you paid for the tour package. We are not liable for indirect, consequential, or punitive damages.

11.3 Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (floods, earthquakes, wildfires)
Epidemics or pandemics
War, terrorism, or political instability
Government actions or restrictions
Strikes or labor disputes
Severe weather conditions

12. Wildlife and Photography

Wildlife sightings cannot be guaranteed. The natural behavior of wild animals is unpredictable, and sightings depend on various factors including weather, season, and animal movements. We will make every effort to maximize your wildlife viewing opportunities, but we cannot be held responsible if specific animals are not seen.

Photography is permitted for personal use. Commercial use of images may require additional permissions. Drone usage is prohibited in national parks and requires special permits in other areas.

13. Complaints and Disputes

If you have any complaints or issues during your tour:

Inform your guide or our representative immediately so we can attempt to resolve the issue on-site
If the issue cannot be resolved during the tour, submit a written complaint within 30 days of tour completion
Include all relevant details, documentation, and evidence
We will investigate and respond within 30 days

13.1 Governing Law

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes arising from these Terms or your tour will be subject to the exclusive jurisdiction of the Tanzanian courts.

13.2 Dispute Resolution

We encourage resolution of disputes through good faith negotiations. If necessary, disputes may be referred to mediation before legal proceedings.

14. Intellectual Property

All content on our website, including text, images, logos, itineraries, and design elements, is protected by copyright and trademark laws. You may not:

Copy, reproduce, or distribute our content without written permission
Use our brand name or logos without authorization
Modify or create derivative works from our content
Use our content for commercial purposes

15. Privacy and Data Protection

We are committed to protecting your personal information. Our collection, use, and protection of your data is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.

16. Communication

By providing your contact information, you consent to receive communications from us regarding:

Your booking and tour details
Important travel updates and advisories
Marketing communications (you may opt out at any time)
Customer satisfaction surveys

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy, Cancellation & Refund Policy, and your booking confirmation, constitute the entire agreement between you and Safari Vibes Africa regarding your tour. They supersede any prior agreements or communications.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email to customers with confirmed bookings. Your continued use of our services after changes indicates acceptance of the modified Terms.

20. Special Conditions

20.1 Group Tours

For group tours, we reserve the right to:

Cancel the tour if minimum numbers are not met (typically 4 participants)
Combine groups for operational efficiency
Provide full refunds if a tour is canceled due to insufficient numbers

20.2 Private Tours

Private tours are subject to different pricing and may have specific terms outlined in your booking confirmation.

20.3 Children

Children under 12 years of age must be accompanied by an adult. Some lodges and activities have age restrictions. Child pricing and policies vary and will be confirmed at the time of booking.

21. Sustainability and Responsible Tourism

We are committed to sustainable tourism practices. By booking with us, you agree to:

Respect local cultures and traditions
Minimize environmental impact
Support local communities
Follow responsible wildlife viewing guidelines
Not purchase products made from endangered species

22. Tips and Gratuities

Tipping is customary in Tanzania but not mandatory. Suggested guidelines:

Safari guide/driver: $15-20 USD per day per group
Lodge staff: $5-10 USD per person per day
Kilimanjaro crew: Guidelines provided before departure

Contact Information

For questions about these Terms or any aspect of your booking, please contact us:

Safari Vibes Africa
Email: info@safarivibesafrica.com
Phone: +255757001988
WhatsApp: +255757001988
Address: Moshono, Arusha, Tanzania
Website: www.safarivibesafrica.com

Business Hours: Monday – Saturday: 8:00 AM – 6:00 PM EAT
24/7 Emergency Support for travelers on tour

By proceeding with a booking, you acknowledge that you have read, understood, and agree to these Terms of Use.